Frequently Asked Questions
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Frequently Asked Questions -
Here are some answers to our most often asked questions. If your questions are not answered here please email us at info@cmcollectiveal.com!
What are specialty Rentals?
Our rentals are items we have curated based on a variety of factors such as trends, individual styles, and personal favorites to provide the opportunity to help our clients elevate their events without breaking the bank.
How do I reserve the items that fit my event?
Simple! You can complete this new client form that communicates to us any specific items you have your eye on or provides a more general idea of the look our clients are striving for.
Do you ship?
Unfortunately, we do not ship our rentals. We do offer pickup in Guntersville, AL or Huntsville, AL, with no additional fee, and we offer delivery for an additional fee. That fee is assessed based on the volume, location, date, etc.
Do I have to return items cleaned?
The only items we ask be cleaned before return are any items that have had food or drink on/in them. These items must be wiped thoroughly or rinsed off well enough or remove all food/drink residue. If items are returned with residue left then a cleaning fee will be incurred by the client.
If linens, rugs, chairs, sofas or any other cloth items are returned with specific, egregious stains we ask that we be informed of those stains but any fee associated with such stains are covered in the 12% wear and tear charged in the original contract covers.
What happens if a rental is broken while in my possession?
Accidents happen! We do charge a 12% wear and tear in the original contract that covers small items. If larger items are broken, severely damaged, or missing once returned, you will be charged for the cost of the replacement or repair.

